Return policy

Return Policy

At Play-Toys, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return policy.

1. Returns Eligibility

  • Time Frame: You may return items within 28 days of purchase.

  • Condition: Items must be unused, unopened, and in their original packaging with all materials, manuals, and accessories intact.

  • Proof of Purchase: A valid receipt or order reference number is required for all returns.

2. Non-Returnable Items

  • Personalised Products: Items that have been customised or personalised.

  • Opened Items: Products that have been opened, used, or show signs of wear.

  • Health and Hygiene Products: For health and safety reasons, certain items like slime or putty cannot be returned once opened unless faulty.

3. How to Return an Item

  • By Post: Contact our customer service team at Customerservice@play-toys.co.uk to initiate a return. You will receive instructions on how to send the item back to us.

  • Return Shipping Costs: You are responsible for the cost of returning the item unless it is faulty or we have made an error with your order.

4. Refunds

  • Processing Time: Refunds will be processed within 14 working days of receiving the returned item.

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase.

  • Deductions: If the returned item is not in its original condition, a deduction may be made from your refund.

5. Faulty or Damaged Items If you receive a faulty or damaged item, please contact us immediately at Customerservice@play-toys.co.uk. We will arrange for a replacement or refund, including any applicable shipping costs.

6. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Contact Us If you have any questions about our Return Policy, please contact us at:

Play-Toys Ltd
Njk House, Unit B2 Suite 9
Haslingden Road
Blackburn, Lancashire
United Kingdom, BB1 2EE
Email: Customerservice@play-toys.co.uk